Privacy Policy —
How f33b Protects Your Data

1 Introduction and Scope

f33b ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the f33b platform accessible at f33b.io (the "Platform"). This Privacy Policy explains how f33b collects, processes, stores, shares, and protects personal data in connection with the provision of online betting, casino gaming, and related services to players based in Bangladesh.

This policy applies to all users of the f33b Platform, including registered account holders, individuals browsing the Platform without an account, and anyone who contacts f33b through any communication channel. It covers all personal data processed by f33b regardless of how it was collected — whether through account registration, gameplay activity, payment processing, customer support interactions, or Platform usage data collected automatically.

This Privacy Policy should be read alongside f33b's Terms & Conditions and Responsible Gaming Policy, both of which are accessible via the footer of the f33b website. Where any conflict arises between this policy and another f33b document in relation to the processing of personal data, this Privacy Policy shall prevail.

2 Data Controller Information

For the purposes of applicable data protection principles, f33b acts as the data controller in respect of the personal data it collects and processes in connection with the Platform. As data controller, f33b determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data-related queries, access requests, and erasure requests should be directed to f33b's support team using the contact details set out in Section 15 of this policy. f33b aims to acknowledge all data-related requests within 5 business days and to provide a substantive response within 30 calendar days of receipt.

3 Data We Collect

f33b collects the following categories of personal data in the course of operating the Platform and providing services to players:

3.1 Identity and Registration Data

• Full legal name as it appears on your official identification document
• Date of birth (used for mandatory age verification — players must be 21 or over)
• Residential address in Bangladesh (district, city, full postal address)
• Bangladeshi National Identity Card (NID) number or passport number
• Gender (where provided voluntarily during registration)
• Username and account ID assigned to your f33b account

3.2 Contact Data

• Bangladeshi mobile phone number (used for account verification and support communications)
• Email address (used for account communications, promotional opt-ins, and support)
• WhatsApp number, if provided for support communications

3.3 Financial and Payment Data

• Mobile financial service account details (bKash, Nagad, Rocket, Upay account numbers/mobile numbers)
• Bank account details (where bank transfer is used as a deposit or withdrawal method)
• Transaction history — deposits, withdrawals, bet placements, winnings, bonus credits
• Account balance history

3.4 Identity Verification (KYC) Documents

• Scanned or photographed copy of your NID card or passport
• Proof of address document (utility bill, bank statement, or equivalent)
• Selfie photograph taken alongside your identity document
• Proof of payment method ownership (e.g., screenshot of bKash account)

3.5 Gameplay and Betting Data

• Full history of bets placed, games played, stakes wagered, and outcomes received
• Game session duration and frequency data
• Bonus and promotion usage history
• Responsible gaming tool usage (deposit limits set, cool-off periods activated, self-exclusion requests)

3.6 Technical and Device Data

• IP address at the time of each Platform session
• Device type, operating system, and browser information
• Geographic location data derived from IP address (country and city level — not GPS precision)
• Session timestamps and duration
• Referring URL (the page from which you arrived at f33b.io, where applicable)

3.7 Communications Data

• Records of all communications between you and f33b's customer support team, including email threads, chat transcripts, and WhatsApp messages
• Complaint and dispute records
• Feedback and survey responses, where voluntarily submitted

4 How We Collect Your Data

f33b collects personal data through the following means:

Collection Method	Data Categories Collected
Account Registration	Identity data, contact data, date of birth, username
KYC Verification Process	NID/passport copy, proof of address, selfie photograph, payment method proof
Deposits and Withdrawals	Payment method details, transaction history, account balance data
Gameplay and Betting Activity	Bet history, game session data, bonus usage, responsible gaming tool activation
Automatic Platform Data Collection	IP address, device data, browser data, session timestamps, cookies
Customer Support Interactions	Communications records, complaint data, feedback
Third-Party Payment Processors	Transaction confirmation data, payment status, tokenised payment references
Third-Party KYC Providers	Identity verification outcomes, fraud screening flags

5 Legal Basis for Processing

f33b processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: Processing your registration data, financial data, KYC documents, and gameplay history is necessary to operate your account and provide the services you have contracted for under f33b's Terms & Conditions. Without this processing, f33b cannot provide access to the Platform.
• Legal obligation: f33b is required by anti-money-laundering (AML) obligations, fraud prevention standards, and responsible gaming requirements to collect and retain certain categories of data — particularly KYC documents, transaction records, and responsible gaming tool usage data.
• Legitimate interests: f33b processes technical and device data, session analytics, and aggregated gameplay data based on its legitimate interests in maintaining Platform security, detecting fraudulent activity, improving services, and ensuring the integrity of its betting and gaming operations.
• Consent: Where f33b processes data for marketing communications — such as sending you bonus offers, BPL promotions, or Eid special deals — we rely on your opt-in consent, which you may withdraw at any time.

6 How We Use Your Data

f33b uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and managing your f33b player account, including processing login requests and account preference updates.
• Age and identity verification: Confirming that you are 21 years of age or older, and that the identity you have provided matches your account information and payment methods.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payment methods.
• Fraud and security monitoring: Detecting, investigating, and preventing fraudulent activity, money laundering, prohibited conduct, and Platform abuse.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling indicators; administering deposit limits, cool-off periods, and self-exclusion requests you have initiated.
• Customer support: Responding to your queries, complaints, disputes, and support requests in a timely and accurate manner.
• Service improvement: Analysing aggregated and anonymised gameplay and usage data to identify areas for Platform improvement, new game sourcing, and user experience enhancements.
• Marketing communications: Sending promotional messages, bonus offers, and event-based communications (e.g., BPL cricket season promotions, Eid offers) to players who have opted in to receive them.
• Legal and regulatory compliance: Maintaining records required by applicable anti-money-laundering, counter-fraud, and responsible gaming obligations.

7 Data Sharing and Third Parties

f33b does not sell your personal data. We may share specific categories of personal data with third parties strictly in the following circumstances:

7.1 Payment Processors

To process your deposits and withdrawals, f33b shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card network processors. These partners are bound by their own data protection obligations and may not use your data for any purpose other than processing the specific transaction.

7.2 KYC and Identity Verification Providers

f33b uses third-party identity verification and KYC service providers to assist in verifying the identity documents and personal data you submit during the verification process. These providers receive only the data necessary for verification purposes and are contractually prohibited from retaining or using your identity documents for any other purpose.

7.3 Game Technology Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the game software and live studio environments that power f33b's casino and games lobby. These providers may receive a player identifier (not your full personal details) for the purpose of recording game results, applying RNG certification, and enabling game-specific features. f33b's agreements with all game providers include data protection obligations consistent with this policy.

7.4 Fraud Prevention and Security Services

f33b may share device data, IP address information, and transaction patterns with fraud detection and cybersecurity service providers for the purpose of identifying and preventing prohibited conduct on the Platform.

7.5 Legal and Regulatory Disclosure

f33b may disclose personal data where required to do so by applicable law, court order, or the direction of a competent authority. In such cases, f33b will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where legally permissible to do so.

8 Cookies and Tracking

f33b uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for core Platform functionality, including maintaining your login session, storing your account preferences, and ensuring the Platform operates correctly. These cookies cannot be disabled without impacting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the Platform, which pages are visited most frequently, and where users encounter friction. This data is used solely to improve the Platform experience.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and session hijacking.
• Preference cookies: Used to remember your Platform settings, such as preferred language and display preferences, across sessions.

f33b does not use third-party advertising cookies or tracking pixels from social media networks or ad networks. We do not engage in cross-site tracking for advertising purposes.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent core Platform features from functioning correctly. For detailed cookie management instructions, consult your browser's help documentation.

9 Data Security

f33b takes the security of your personal data seriously and implements a comprehensive set of technical and organisational safeguards to protect it against unauthorised access, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and f33b's servers
• Encryption at rest for sensitive personal data stored on f33b's infrastructure, including KYC documents and payment records
• Access controls that limit access to personal data to f33b staff and contractors who have a verified operational need to access it
• Two-factor authentication for internal staff access to systems holding personal data
• Regular security audits and penetration testing of Platform infrastructure
• Intrusion detection systems monitoring for unusual access patterns and potential breaches
• Secure deletion procedures for personal data that has reached the end of its retention period

10 Data Retention

f33b retains personal data for the minimum period necessary to fulfil the purposes described in this policy, taking into account applicable legal and regulatory retention obligations. The following retention periods apply as general guidelines:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years post-closure	AML and fraud prevention obligations
KYC identity documents	Duration of account + 5 years post-closure	AML legal obligation
Financial transaction records	Duration of account + 5 years post-closure	AML and financial record-keeping obligation
Gameplay and betting history	Duration of account + 2 years post-closure	Dispute resolution and responsible gaming
Customer support communications	3 years from last interaction	Dispute resolution and legitimate interests
Technical and device data (logs)	12 months from collection	Security monitoring and fraud prevention
Marketing consent records	Until withdrawal of consent + 1 year	Proof of consent obligation

After the applicable retention period has elapsed, f33b will either securely delete the relevant personal data or anonymise it such that it can no longer be linked to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

11 Your Rights

As a player using the f33b platform, you hold the following rights in relation to your personal data. These rights are subject to applicable legal limitations and verification requirements:

• Right of access: You may request a copy of the personal data f33b holds about you. We will provide this in a clear and readable format within 30 days of a verified request.
• Right to rectification: If any personal data f33b holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Account data such as your name, mobile number, and address can be updated via the account dashboard or by contacting support.
• Right to erasure: You may request the deletion of personal data f33b holds about you, subject to our legal retention obligations. Where data must be retained under AML or other legal obligations, we will inform you of the specific legal basis preventing immediate deletion.
• Right to restriction: You may request that f33b restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to f33b for the purpose of transferring it to another service provider, where technically feasible.
• Right to object: You may object to f33b's processing of your personal data where that processing is based on legitimate interests. You may also object at any time to the processing of your data for direct marketing purposes.
• Right to withdraw consent: Where f33b processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of the above rights, please contact f33b's support team at [email protected] (plain text — not a clickable link). We will verify your identity before processing any data rights request to ensure that personal data is not disclosed to or amended by unauthorised parties.

12 Children and Minors

f33b's services are strictly for adults aged 21 and above. f33b does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If f33b discovers that personal data has been collected from an individual who is under 21 — whether through fraudulent registration or any other means — we will immediately close the associated account, delete the relevant personal data, and return any deposited funds to the payment source where legally permissible.

Parents and guardians who believe that a minor may have accessed f33b or provided personal data to the Platform should contact our support team immediately at [email protected] so that we can take prompt action.

13 Marketing Communications

f33b may send you promotional communications about bonus offers, new game launches, BPL cricket season promotions, Eid and Pohela Boishakh special offers, and other time-limited campaigns — but only where you have explicitly opted in to receive such communications during the account registration process or at a later point through your account settings.

You may withdraw your consent to receive marketing communications at any time through the following methods:

• Updating your communication preferences in your f33b account dashboard
• Clicking the unsubscribe link included in any promotional email sent by f33b
• Contacting our support team at [email protected] and requesting to be removed from all marketing lists

Please note that withdrawing marketing consent does not affect your receipt of transactional and operational communications — such as account verification emails, withdrawal confirmations, security alerts, and KYC status notifications. These communications are sent on the basis of contractual necessity and cannot be opted out of while your account is active.

14 Changes to This Policy

f33b reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. When material changes are made to this policy, we will notify registered players via the email address associated with their account or via an on-Platform notification displayed upon next login.

The "Last Updated" date at the top of this document will be revised on every occasion that changes are made. Non-material changes — such as corrections to typographical errors or minor clarifications — may be made without specific notice, though the Last Updated date will still be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how f33b protects your data. Your continued use of the Platform following publication of any revised policy constitutes your acknowledgement of the updated terms.

15 Contact and Data Requests

For all privacy-related queries, personal data access requests, correction requests, erasure requests, marketing opt-out requests, or data breach reports, please contact f33b using the following details:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700-000000 (plain text — for messaging only)
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)

When submitting a data rights request, please include your registered f33b username, the mobile number associated with your account, and a clear description of your request. This helps our team locate your records accurately and respond within the applicable time frame.

f33b aims to acknowledge all data-related requests within 5 business days of receipt and to provide a full substantive response within 30 calendar days. In cases of particular complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.